How to Make Sure  You Receive Our Mail

Thanks to spammers, there's a one in five chance you will NOT receive our survey invitations unless you use these tips

Getting past SPAM filters

Because of the prevalence of SPAM, you or your Internet Service Provider (ISP) may have SPAM filters set up on your email.  (If your ISP has done it, you may not even be aware that your messages are being filtered.)  

You may also be using a SPAM filtering service like SpamArrest, Matador, ChoiceMail, or something similar.

If you are using filters of any kind it is very likely that you will NOT receive our email unless you specifically set them up to ...

Allow email from this “domain”

top-surveys.com

Since the only way we can tell you about new survey offers is through your email inbox, it's important that you identify Top-Surveys.com in your list of trusted senders. 

Here's how:

AOL:: 
Place   in your address book.  

Go to keyword:  Mail Controls.
Select the screen name we're sending your Top Surveys to.  Click Customize Mail Controls For That Screen Name. 

Version 9.0:
If you are using AOL 9.0 place   on your "Person I know" buddy list.  

Open your latest Top Surveys e-mail. 
Click the Add Address button (on the right) to add to your "People I Know" list. 

CleanMyMailbox::
If Top Surveys is filtered, from the spambox, 
click on the white "W" icon on the left column of the mailing.  
When the pop-up window comes up, simply click the Add to Whitelist button.


Alternative whitelisting methods:  

Click on the White List button.
Add:   to the bottom of your existing list.  
Click the Submit List button. 

Cloudmark SpamNet:
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook. 
Click Advanced.
Go to the Whitelist tab. 
Click the Add button. 
Type:    
Click OK. 
Click OK.
Click Yes.
Click OK. 

Hotmail::
Click the Options link, on the main menu tabs, then Safe List.
Type:   in your Safe List.
If you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having future e-mails sent to the Junk Mail folder. 

Mailblocks:
Click the Addresses tab.
Click New. 
Type:    
Make sure 'Accept Mail From This Address' is selected under Receiving Options. 
Uncheck 'Display in People Picker' under Other options. 
Click Submit. 
Click OK. 

MailShield:
Click Friends from the toolbar.
Click Add. 
Type:  
Click OK. 

MailWasher:
Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side. 
Make sure Plain email address is selected. 
Type:    
Click OK. 
Click OK.

McAfee Spamkiller:
Click Friends from the sidebar. 
Click Add. 
Type:  
Click OK. 

oddpost:
Check your 'Probably Spam' folder.
If you see that Top Surveys was incorrectly filtered out, select it, and click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin:
Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:

whitelist_from  

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.  If you have no user_prefs file in this subdirectory, create one:  
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa

SpamButcher:
Click the Configure button.
Go to the Known Senders tab. 
Click Add under 'Known Good Senders and Recipients'. 
Type:  
Click OK. 
Click OK. 

Spameater Pro:
Click Filters from the sidebar.
Click the Approved Senders tab. 
Click Add Filter. 
Type:   under Address. 
Choose 'Full Email Address' under Address Type.
Select Email Domain. 
Click OK. 

Spam Inspector:
Select Spam Inspector, then 'Manage Friends List' 
from either the Spam Inspector toolbar or from the Outlook menu. 
Make sure Email is selected under 'Add a New Friend'. 
Type:  
Click the >> button. 
Click Close. 

Spam Interceptor:
Follow the Trusted link under > Authentication Lists.  
Enter the email address:  
Click Add. 

SpamPal:
Click on the SpamPal system tray icon with the right mouse button. 
Click 'Add to Whitelist' from the menu. 
Type:  
Click Add. 

Spam Sleuth:
Select File, then Configure.
Go to the Friends category. 
Make sure Active is checked. 
Type:   on a line by itself in the entry field. 
Click OK. 

Verizon: 
Log into your account at netmail.verizon.net 
Go to the "Options" section, then the “Block Senders” tab.  
You can then add top-surveys.com to your “safe list.”

Yahoo! Mail:
Open your Yahoo! mailbox. 
Click Mail Options. 
Click Filters. 
Click Add Filter. 
In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu. 
Click in the text box next to that pull-down menu, then enter the address:  
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. 
Click the Add Filter button again. 

If a Top Surveys mailing has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field. 

Other providers & email clients:  
If our email is being filtered, try adding 'top-surveys.com' to your address book or contact list.  If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from us.  

Follow their instructions for "whitelisting".

For more information on this problem and why it is necessary for you to take these steps, please read Deliver My Mail.

We fully support anti-spam measures, but please make sure that your mail server or ISP is not accidentally keeping information from you.  I apologize for the inconvenience, but these circumstances are beyond our control.